Refund & Returns
LIMDU prints tees on demand. Every order is made for one person, when you order it. That changes how returns work compared to a regular store.
Defects or damage
If your tee arrives defective, damaged, or printed incorrectly, we replace it at no cost or refund you in full. You have 14 days from delivery to let us know. Email hello@limdu.co with your order number and a photo of the issue. We respond within 3 business days and ship a replacement or process a refund within 5 to 10 business days of confirming the issue.
Wrong item received
If we send you the wrong shirt or wrong size from what you ordered, we replace it at no cost. Same 14-day window, same email, same response time.
Size or design exchanges
Because each tee is printed on demand, we cannot accept exchanges for sizing or design preference. We recommend reviewing the size chart on the product page before ordering. If you have a sizing question before you buy, email us and we will help.
Cancellations
You can cancel an unfulfilled order within 1 hour of placing it. After production begins (typically within an hour), we cannot cancel because the tee has been printed for you.
How to start a return
- Email hello@limdu.co with your order number and what went wrong.
- Include a photo if the issue is visible.
- Wait for our response with next steps (usually a prepaid return label if a physical return is needed, or direct replacement / refund if not).
Refund timeline
Refunds are issued to the original payment method within 5 to 10 business days of confirming the return. Your bank or card issuer may take additional time to post the credit.
Lost or undeliverable packages
If tracking shows a package delivered but you cannot find it, contact the carrier first to file a claim. If tracking shows a package was lost in transit, email us and we will work with the carrier to resolve it.
If a package is returned to us as undeliverable (wrong address, unclaimed at the post office), we will contact you to confirm the address and reship at our cost the first time, or at your cost if the original error was on your side.
Contact
LIMDU LLC
Texas, USA
hello@limdu.co